Right product, right customer, right time.

Using lean to facilitate discovery and eliminate waste in your processes.

Providing great customer service is a minimum standard for pretty much any viable business these days. And online chat is a great way to provide that service. But did you realize that these customer interactions can also help your business grow?

Chances are your business is not using customer insights to their full potential. According to a recent Forbes survey; 87% of executives are not confident that they’re leveraging all available customer data.

Clearly there are great gains to be made in this area. It’s actually not that hard to build in processes so that customer insights can be harnessed to improve your business by helping acquire new customers, increase customer retention, and even decrease the costs to service customers. Intrigued? Here are the different areas where customer insights can be harnessed…

Our Approach

Use customer insights to grow your business.

Product Development

Product Development

Helping using lean strategies in eliciting customer insights through in-depth customer interviews.

Product Improvements

Product Improvements

Once you have a product on the market, that doesn’t mean product development stops. Refining your offering, fixing issues, and adding new features is a constant process.

Customer Satisfaction

Customer Satisfaction

As the business grows, you’ll have more team members servicing customers and the business founders usually become less involved with direct customer interactions. If customer satisfaction isn’t kept front-of-mind, it can easily slip – which is clearly detrimental to the business.


Team Motivation

Team Motivation

Tracking customer satisfaction and feeding this back to the team is a great way to keep everyone’s focus on customer value. Everyone likes to know that they work for a company with happy customers.

Support Resources

Improving Support Resources

Our strategic and proven lead generation services help in presenting you in front of your prospect customers, in a much diligent way and at right time.

Customer Communication

Improving Customer Communication

Our team consists of strategic thinkers, creative doers, knowledge hunters and innovative minds building your brand and getting more traffic to generate leads and achieve results.

Transform with I-Rock

Let's discuss your customer insight analytics!

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How It Works


1. Submit Your Enquiry

A representative will get right back to you within a business day.

2. Schedule A Meeting

A face-to-face with a representative to discusss and help you identify potential opportunities and challenges for your business.

3. We Craft A Vivid Plan

Once an actionable plan is put in place. Will help you analyse your customer insight.

4. It's Go Time

It's time to experiment champ!